IVI London – IVF Fertility Clinic
IVI London: A mixed bag of compassionate care and frustrating administration. Read reviews of real customers.
User rating: 3.6 
(145 reviews)
Location: United Kingdom London
Why choose the IVI London – IVF Fertility Clinic?
- Compassionate and knowledgeable medical team
Patients consistently praise the compassionate care provided by doctors and nursing staff, notably Dr. Tomasz Lukaszewski and Dr. Marina Diaz. Many highlight their professionalism, kindness, and ability to make patients feel at ease during stressful fertility treatments, fostering a trusting and supportive environment. - Successful treatment outcomes
Numerous reviews report successful fertility treatments, including successful pregnancies and positive experiences with egg freezing. The clinic's team is regarded as skilled and effective, which has led many satisfied patients to recommend IVI London for prospective parents. - Welcoming and clean facility
Many clients appreciate the modern and clean facility at IVI London, which enhances their treatment experience. A welcoming atmosphere is noted, which contributes to patients feeling comfortable and cared for during their visits. - Timely and structured care
Patients have reported that the clinic’s processes are well-structured, minimizing waiting times and confusion during treatments. Appointments are generally on time, which helps reduce the stress often associated with fertility treatments. - Strong recommendations for egg freezing
Clients recommend IVI London particularly for egg freezing procedures, highlighting their positive experiences and the knowledgeable guidance from the staff throughout the process.
What to watch out for at IVI London – IVF Fertility Clinic?
- Poor communication and administration issues
Multiple reviews express frustration with the clinic’s inadequate communication practices and administrative inefficiencies. Patients report difficulty in reaching staff, receiving prompt answers, and navigating complex billing, leading to increased stress during already challenging times. - Inconsistent empathy from the administration
Reviews indicate a stark contrast between the compassionate care provided by medical staff and the lack of empathy shown by the administrative team. Some patients felt neglected and stressed by the impersonal approach taken when dealing with sensitive matters related to treatment costs and billing. - Lengthy waiting periods
A common complaint among patients is the long waiting times for treatments. Some patients have experienced delays in accessing necessary procedures, which can add frustration to the fertility journey. - Confusing billing practices
Several clients raised concerns about unclear and confusing billing practices, with some feeling they were surprised by unexpected charges. This has led to a sense of mistrust regarding the financial aspects of their treatment. - Variability in patient experience
While many report positive experiences, others describe significant stress and disappointment throughout their treatment journey. Some reviews indicate a lack of personal attention and service variability, suggesting that experiences may differ greatly depending on circumstances and individual staff interactions.
10 latest reviews of IVI London – IVF Fertility Clinic
YY
on
Friday, 09 August 2024
“Impressed by the Professionalism of This Clinic!”
Very professional clinic, smooth everything
andres
on
Friday, 26 July 2024
“IVF Fertility Clinic UK Made My Journey Easy and Successful!”
IVF Fertility Clinic UK were absolutely fantastic. Dr. Tomas was very clear from the beginning and very professional, all staff in general is very good, very polite, positive and caring.
They help us from the beginning with everything and the best of it, we got pregnant straight away with the first transfer. We highly recommend IVF Fertility Clinic UK.
Irina
on
Saturday, 29 June 2024
“Thrilled with the Exceptional Care from the IVI London Team!”
I could not be more happy with the way I was treated by the team at IVI London. My doctor, Marina Diaz, is just fantastic. The nurses, Irene and Sophie, were also gems and did an amazing job in answering all of my queries and generally keeping an eye on me. Lastly, Stella who is responsible for bloods has been amazing and very supportive throughout my journey. There are a few other wonderful professionals and doctors I came across during my treatment at IVI.
The best things about the clinic:
– everything is done very fast and in an organised manner. No time wasted.
– knowledgable team with great statistics
On an occasion I found it hard to reach anyone on the phone, so this is something which may require some attention in the future I think.
Deepa
on
Monday, 24 June 2024
“Feeling Confident and Supported on Our Journey to Parenthood with Dr. Tomasz and His Team”
You’re in safe hands with Dr Tomasz and his team. The team are knowledgeable and caring. We’ve had a very positive experience with IVI. All being well, we’re now on a journey to parenthood.
Lynn
on
Tuesday, 28 May 2024
I had a great egg freezing experience at IVI and would recommend this clinic to anyone! The staff are kind, caring, responsive and answered my many many questions thoroughly. Dr. Galian and Irene truly went above and beyond. Also never had any issues with waiting and the facility was new and clean. Overall it was very smooth and would come back if I decide to do another round.
federica
on
Thursday, 16 May 2024
“Grateful for the Professional Care and Support from Dr. Tom and the Clinic!”
Absolutely professional clinic and a special Thanks to Dr. Tom that has been always friendly with us during this amazing Journey. Thanks to all for the great job (miracle)
Yessica
on
Saturday, 04 May 2024
Thank you so much to all IVI London team, from Dr Galian to Sophie, Paloma, Grace, Irene, Dr. Thomas and all the anesthesia team for the attention, care, and kindness from day 1 during my first egg freezing treatment.
Everybody was very professional and patient, always happy to help and listen making all the process smoothly. I can believe that it´s already done, it went quicker than expected and I have had zero problems or pain.
Highly recommended!
ijeoma
on
Thursday, 11 April 2024
“Exceptional Care at IVI: Dr. Tomasz Made All the Difference”
I was happy with the care I was offered in IVI. The portal service was exceptional and Dr Tomasz was a brilliant gynaecology. He took such good care of me and what’s more, he was always reachable to answer mu questions.
leila
on
Friday, 05 April 2024
“Thrilled with the Caring Service at IVI Clinic – Highly Recommend Dr. Tomaz Lukaszewski!”
We were very happy with the service we received from IVI clinic. Experienced, kind and caring team. They really care and know what they are doing. I strongly recommend them speciaaly Dr Tomaz Lukaszewski who is one of the best
Lauren
on
Thursday, 04 April 2024
“Feeling Reassured After a Helpful Mini Consultation!”
Really helpful and reassuring mini consultation. Looking forward to the next steps
Photos of IVI London – IVF Fertility Clinic
Location IVI London – IVF Fertility Clinic
83 Wimpole St, London W1G 9RQ, UK (Find on Google Maps)
Phone number: +44 800 520 0161
Social media
About IVI London – IVF Fertility Clinic
IVI London is a leading fertility clinic located on Wimpole Street in the heart of London's prestigious medical district, Marylebone. With over 30 years of experience in the field, the clinic offers a comprehensive range of fertility treatments including Intrauterine Insemination (IUI), In Vitro Fertilisation (IVF), and advanced techniques such as Intracytoplasmic Sperm Injection (ICSI). IVI London is equipped to assist individuals and couples facing fertility challenges, providing specialized services for diverse patient needs, including those of single women and LGBTQ+ couples. Their IVI Diagnostic Pack provides thorough assessments, including medical consultations and ultrasound scans, and the clinic prides itself on high success rates. With facilities designed for both local and international patients, IVI London aims to be a supportive partner in the journey towards building families.
Opening hours
Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
