IVI Lisboa Clinic

User rating: 4.5 (151 reviews)

Location: Portugal Lisbon

Top fertility clinic with dedicated professionals

IVI clinic provides excellent service with dedicated professionals, although some customers have faced issues with communication and privacy.

Why choose the IVI Lisboa Clinic?

What to watch out for at IVI Lisboa Clinic?

Latest 5 positive reviews for IVI Lisboa Clinic

IVI Lisboa Clinic
Rating 5 on Monday, 20 May 2024

We started our journey with IVI exactly one year ago. Doctor Tatiana Semenova immediately welcomed us and accompanied us on this journey. It wasn’t easy, but thanks to his attention and skills, today we had the ultrasound and felt our son’s heartbeat.

Thanks also go to every single person who works in the clinic, to the support we have had from all the staff, nurses and doctors, today we await our gift.

Super competence and humanity were the key elements to make our dream come true.

Thank you doctor Tatiana, thank you IVI

IVI Lisboa Clinic
Rating 5 on Saturday, 18 May 2024

I’ve had a great experience with Dr Tatiana and the IVI team. I had two online consults before coming to Lisbon for three weeks to do the fertility preservation (egg freezing). I felt heard when I’d bring up any concerns or had questions about my protocol. They would always call me within a few hours after I’d send a message in the online portal if I had any questions or had to notify them of something. On the day of my procedure, I felt really looked after before and during recovery the couple of hours after. While it’s not an easy process, I think the IVI team definitely made things easier and the results exceeded my expectations. I would recommend!

IVI Lisboa Clinic
Rating 5 on Wednesday, 13 March 2024

I was very blessed 🙏🫶
My first insemination
It worked out
The IVI clinic was my best choice
Today I have a beautiful daughter who is 2 months and 3 days old.

IVI Lisboa Clinic
Rating 5 on Friday, 08 March 2024
“Excellent Experience at IVI Clinic with Professionalism and Supportive Team”

My experience at IVI was excellent, a lot of professionalism from the clinic team, the doctor was always available to help clarify my doubts, guide me with whatever was necessary, the nursing team was also always available to guide and answer questions, I did very well assisted, I thank the IVI team and particularly my Doctor, Dr Vânia Ribeiro.
May God bless you very much.

IVI Lisboa Clinic
Rating 5 on Monday, 19 February 2024
Impressed with IVI Lisboa’s Service

We were frankly satisfied with the service from IVI Lisboa.

5 most negative reviews for IVI Lisboa Clinic

IVI Lisboa Clinic
Rating 1 on Wednesday, 10 May 2023
Long wait time and technical issues overshadow friendly staff- a disappointing experience.

The staff is super polite and friendly. However, having to wait 2 hours to be seen, due to other people’s delays and technical problems, turns out to be a disappointment. The treatment itself is already stressful, adding this dose of dissatisfaction is crucial. Due to treatment and the value of it, this kind of thing shouldn’t happen. For me, it’s a matter of pride (which there was not) and a failure to function properly, making my experience negative. I was really upset about this situation.

IVI Lisboa Clinic
Rating 1 on Friday, 19 May 2023
Access to Underground Car Park Denied with False Renovation Excuse, Walking Restrictions Implemented

There has been no access to the underground car park for several months, with the excuse of renovations, and there are no renovations taking place, and there is still access for other companies and residents.
Users are not allowed to walk at least 300 meters after having performed certain procedures.

IVI Lisboa Clinic
Rating 1 on Thursday, 15 June 2023
Do not recommend for lack of phone support

When you need help, no one answers the phone. I do not recommend.

IVI Lisboa Clinic
Rating 1 on Tuesday, 04 July 2023
Terrible Client Service Makes it Impossible to Get Appointment at Clinic

It is impossible to even get an appointment at this clinic, so I’m only assuming their actual service during treatent is terrible. I have called about 15 times, no one picks up. You are on hold for 10 minutes easily and then the call is canceled. I don’t actually know how you are a successful business if this is how your client service is. Truly shocking. For anyone looking for a clinic, try Iera instead. At least you can get hold of someone.

IVI Lisboa Clinic
Rating 2 on Monday, 31 July 2023
Poor communication and lack of doctor contact negatively impacted my experience at the clinic.

I had a problem with communications, I didn’t know what to do at the first step and waited until they remembered me. The second problem was the feedback, during the treatment I did not have contact with the doctor, but only through the answering machine, and when it was necessary to make a quick decision, I lost opportunities and received additional high costs. The clinic does not inform about the doctor’s vacations or the work of the laboratories, in my case these are additional expectations and it is difficult to make plans and work.

Map

Location

IVI Lisboa Clinic +351 21 850 3210

1- 9ª, Av. Infante Dom Henrique 333 H, 1800-282 Lisboa, Portugal

Opening hours

Monday: 8:00 AM – 9:00 PM

Tuesday: 8:00 AM – 9:00 PM

Wednesday: 8:00 AM – 9:00 PM

Thursday: 8:00 AM – 9:00 PM

Friday: 8:00 AM – 9:00 PM

Saturday: Closed

Sunday: Closed