IVF London

User rating: 4.6 (29 reviews)

Location: United Kingdom London

Top-rated fertility clinic with excellent success rates and compassionate care

Customers consistently praise the clinic for their experienced doctors, state-of-the-art facilities, and personalized treatment plans. However, some have mentioned long wait times and high costs as drawbacks.

Why choose the IVF London?

What to watch out for at IVF London?

Latest 5 positive reviews for IVF London

IVF London
Rating 5 on Monday, 03 June 2024

I had a mini consultation in May 2024 with Alpesh Doshi. He was very informative and listened to my needs. I am looking forward to my main consultation in the clinic in June 2024.

IVF London
Rating 5 on Thursday, 30 May 2024

We attended mini consultation today with Dr.Alpesh. He answered all our queries and also suggested us the next steps by hearing to our history. It gave us lot of clarity to proceed further. Thanks IVF London for the same.

IVF London
Rating 5 on Thursday, 30 May 2024

I’ve had a great experience at IVF London. The staff are super friendly and caring. Dr Arati explained everything clearly, and the nurses are always there to help. The personalised care makes a big difference – we would highly recommend!

IVF London
Rating 5 on Thursday, 30 May 2024

Dr Arati is so warm friendly and compassionate. I highly recommend this clinic. You feel so well looked after and it’s a beautiful experience from start to finish. Thank you team!

IVF London
Rating 5 on Wednesday, 29 May 2024

I would highly recommend IVF London. My experience with IVF London so far has been great. Everyone that I have interacted with has been friendly and very helpful in answering my questions and guiding me through the process.

4 most negative reviews for IVF London

IVF London
Rating 1 on Wednesday, 09 November 2022
Disappointing second round of IVF with IVF London – would not recommend their services.

We had 2 rounds of IVF with IVF London. In the first round, we were happy with the service they provided. The staff were very helpful, especially the nurses and we felt looked after. But the 2nd round was a completely different story and from the experience we had which was unsatisfactory, we would NOT recommend their services.

Throughout the 2nd round there were a number of complaints we had to make. These are just a few …

• We were threatened with our treatment being stopped –
2 days before egg collection, I got a phone call from IVF London saying that we had an outstanding invoice that needed to be paid. The invoice was for a missed cycle in Dec, but we only received it the day before this call in February. I said I was in the middle of something at work and that I would call back this afternoon to pay it. They responded by saying “We cannot proceed with your treatment until the invoice is paid”. This was quite upsetting, as there was no reason why we wouldn’t have paid. We had already invested a lot of money in the entire process upfront. This invoice was minimal in the scheme of things.

• Lack of communication at vital stages of treatment, where they were meant to call with results and didn’t. We were having to constantly chase & we felt like they had forgotten about us. This was in the blastocyst stages & with the genetic testing results.

o Blastocyst results –
We didn’t receive a call on day 5 of the blastocyst. I only realised at the end of the day when the clinic was closed. I called the next day (day 6) to ask where we were & they assumed I had an update on day 5, at which time I said no one called us. This wasn’t acknowledged and they didn’t apologise.

o Genetic testing results –
We were told we would get a call within 2 weeks with the genetic test results. We were on tenterhooks for those 2 weeks waiting for the results. We didn’t hear anything for 17 days. I rang the clinic. I was told that our embryologist was on holiday. I asked if there were any results, but I was told I would have to wait until she returned from holiday the next day, as she was the only person who would speak to the lab and she would call me tomorrow. I waited until 3pm the next day. After hearing nothing, I called the clinic again and got the answering machine. I left a message and was called straight back and told that the machines in the lab had broken down and had been broken for the last 2 weeks. The lab hadn’t informed IVF London of this apparently. And that the machines were being fixed this week and we would hear back next week. We found it hard to believe that they weren’t waiting on other results and only found out after we had chased them.

As a private clinic, we expected a good level of communication, sensitivity and support going through this difficult journey. We paid a lot of money for a private service and feel like it was totally unsatisfactory. The communication was very poor and we lost all faith in this clinic and service. It felt like we had been forgotten.

The response we received to our formal complaint was completely disheartening and we interpreted this as them devaluing all of the points we had raised.

We never complain about things, but we feel that we wouldn’t want anyone else to have to go through this when they are going through an extremely emotional roller coaster dealing with IVF in the first place.

Looking back over some of their 5-star Google reviews, now look slightly dubious, especially when they have no comments and one was posted by a staff member.

IVF London
Rating 2 on Tuesday, 07 March 2023
Communication issues led me to seek treatment elsewhere.

Agreed with Alex, I often needed to mail them or call them as they forgot to share something which they promised me to send to me. I also felt they forgot me, which made me worried. I planned to take treatment here, but because of the lack of communication, I decided to go to another clinic.

IVF London
Rating 1 on Saturday, 09 September 2023
Avoid this clinic at all cost – misdiagnosed and delayed treatment without apology

They misdiagnosed with their scans, giving me menopause shot and delayed months due to that. I haven’t yet heard from them with an apology and correct action for the distress they put me through. I suggest you avoid at all cost!!!!!!

IVF London
Rating 1 on Wednesday, 17 April 2024

I like to share my experience so far at IVF London. Not being great so far. Talking with the nurses was not very clear. Especially the nurses looked like they are not very interested and talking about their private lives. The doctor, I don’t remember when we see last time. Who makes decision in this place? I don’t know how this place runs, by luck? The reason we chose IvF London, a private clinic was to have a good experience and make this journey easier and more comfortable than go for the NHS. So far I see no difference only the fact that I paid for. This procedure should be nice and pleasant journey with everything clear but it’s not. I don’t recommend anyone reading this clinic. The treatment so far, they said we need to do surgery and come back. When we did, they don’t know what is happening. They are all over the place like a box of crazy hamster. I already called to complain one time, manager is on holiday. One person called me nothing has been done, nothing has changed. They don’t know what’s happening. Anybody who wants to know more about it text me and I will tell you.

Best regards,
Ricardo Gajardo

Map

Location

IVF London +44 20 8207 4115

Caspian House, The Waterfront, Elstree Rd, Elstree, Borehamwood WD6 3BS, UK

Opening hours

Monday: 8:00 AM – 5:30 PM

Tuesday: 8:00 AM – 5:30 PM

Wednesday: 8:00 AM – 5:30 PM

Thursday: 8:00 AM – 5:30 PM

Friday: 8:00 AM – 5:30 PM

Saturday: Closed

Sunday: Closed