GENNET Prague 1

User rating: 4.2 (134 reviews)

Location: Czech Republic Prague

Located in a state-of-the-art facility, GENNET Clinic is a leading healthcare provider known for its excellence in a range of medical services. With a team of highly skilled professionals and a commitment to personalized care, GENNET offers not just medical treatments but a holistic healthcare experience designed to meet individual needs. If you’re considering making GENNET your healthcare choice, read on to find out why it could be the perfect fit for you.

Top 5 Reasons to Trust Your Healthcare Journey with GENNET

  1. Renowned and Trusted Name
    • GENNET is a brand that has earned the trust and respect of its clients. When you choose GENNET, you’re opting for a name synonymous with quality healthcare.
  2. Client Satisfaction
    • The words “thank” and “thanks” frequently appear in client reviews, indicating a high level of satisfaction and gratitude. It’s a clear sign that the clinic is doing something right.
  3. Quality of Experience
    • The term “experience” is often mentioned in positive reviews, suggesting that GENNET doesn’t just offer healthcare services; it offers a fulfilling healthcare experience.
  4. Reputation Matters
    • The clinic’s name itself is often cited in reviews, pointing to its strong reputation in the healthcare community.
  5. Personalized Care
    • While not explicitly stated in the top phrases, a closer look at the reviews reveals a pattern of personalized and compassionate care, making GENNET a top choice for many.

What to Be Aware Of: A Candid Look

  1. Need for More Empathy
    • One review pointed out a lack of empathy during a critical treatment phase. While this is just one review, it’s worth noting that emotional support is crucial, especially during sensitive treatments like IVF.
  2. Communication Can Be Improved
    • The same review mentioned a delay in receiving critical information. If you’re someone who values timely updates, this is something to consider.
  3. Treatment Customization
    • The review also indicated that the treatment protocol was not tailored to their specific needs. If you have unique healthcare needs, it may be worth discussing a personalized treatment plan with the clinic.

Latest 5 positive reviews for GENNET Prague 1

GENNET Prague 1
Rating 5 on Thursday, 06 June 2024

Medical and not very trained staff, close in this very delicate journey. I thank you infinitely.

GENNET Prague 1
Rating 5 on Monday, 27 May 2024

Attentive professionals and a modern, cutting-edge clinic…I am a veteran of two failed PMAs done in Italy and I can guarantee you that as soon as I set foot in this clinic the difference was notable…you are not a walking coin…there is a response to every email sent it never took more than a couple of hours to arrive… Martina was and is my point of reference for everything, a very sweet and always present woman. On the day of the transfer I immediately thought, however this clinic will go, I like it! Now I’m 7 weeks on the first try!!! My first positive and I’m 43 years old… I don’t know how it will go but I still remain of the opinion that I should have gone to this clinic first… I recommend it!

GENNET Prague 1
Rating 5 on Thursday, 30 May 2024

We can unreservedly recommend Gennet to any couple who has no possibility of becoming pregnant naturally.
The special thing about Gennet is that it doesn’t just follow “Scheme F” like in the clinics in Germany, but that the couples are treated individually by the doctors. I would particularly like to highlight the support from the coordinators (especially Lucie Hessová), which was simply great. You feel understood, very well looked after and warmly welcomed. It’s even nicer when your heart’s greatest wish for one or, in our case, two children comes true.

GENNET Prague 1
Rating 5 on Monday, 29 April 2024

Cutting-edge clinic, top super professional doctors, kind, professional, loving staff, I highly recommend ❤️

GENNET Prague 1
Rating 5 on Friday, 26 April 2024

Gennet is a wonderful and professional clinic. My coordinator Michaela is fantastic.

5 most negative reviews for GENNET Prague 1

GENNET Prague 1
Rating 1 on Monday, 13 March 2023
Terrible and Insensitive Reply on Blood Test Results Leaves Customer Feeling Hopeless

Received an absolutely horrible and incredibly insensitive reply by email about my blood tests. I am older but was still hopeful. This company says it provides assistance for up to 48 years old. Im 42 but was told because of my ‘high age’ along with another factors I’d have very little chance basically. Ok I suppose the facts are the facts but it was the way it was written. The person who wrote it didn’t even bother to put their name as a sign off. No humanity or kindness. Would highly un recommend anyone deal with this place.

GENNET Prague 1
Rating 1 on Tuesday, 11 April 2023
Disappointing experience with Gennet’s Irish Package for IVF abroad

Our experience with Gennet was a painful one. After 2 cancelled cycles in Ireland, we decided to try abroad, we were very hopeful. We went for Irish Package which was a big mistake. It turned out Kate and Irene are just good sale people but they only care about money. Going through IVF is emotionally hard and for me personally, there is no comparison and empathy from Gennet. It was a very disappointing experience and we feel we just wasted our time and money. After waiting all day for feedback from our final IVF scan in Ireland (which is quite important information when you have to book last-minute flights and accommodation…) we were told late in the evening, in a very cold email that there is only 1 good size follicle and that we can come for collection OR our only option in donor egg…Everything in a cold email, no care, no compassion. Our protocol with Gennet wasn’t different from what we did in Ireland, they didn’t try anything different even though they knew I’m a poor responder to stimulation.

GENNET Prague 1
Rating 1 on Tuesday, 05 December 2023
“Gennet’s lack of empathy and cold communication led us to find success elsewhere”

Our experience with Gennet was a painful one. After 2 cancelled cycles in Ireland, we decided to try abroad, we were very hopeful. We went for Irish Package which was a big mistake. It turned out Kate and Irene are just good sale people but they only care about money. Going through IVF is emotionally hard and for me personally, there is no comparison and empathy from Gennet. It was a very disappointing experience and we feel we just wasted our time and money. After waiting all day for feedback from our final IVF scan in Ireland (which is quite important information when you have to book last-minute flights and accommodation…) we were told late in the evening, in a very cold email that there is only 1 good size follicle and that we can come for collection OR our only option in donor egg…Everything in a cold email, no care, no compassion. Our protocol with Gennet wasn’t different from what we did in Ireland, they didn’t try anything different even though they knew I’m a poor responder to stimulation.

EDIT (December 2023)
We went to the Novum clinic in Warsaw and the experience was so much better – amazing patient care, great communication and helpful staff. Dr Danek from Gennet said back in April that our only option is egg donor which now I can assure you – it’s not! We found a Doctor in Warsaw who would carefully read our medical history and who CHANGED the protocol and medications. As a result, we had 4 eggs collected and have 2 great-quality frozen embryos! Please don’t waste your time with Gennet, it’s not worth all the stress and money.

GENNET Prague 1
Rating 1 on Friday, 29 December 2023
Disappointed with Service and Coordination: Wasted Time and Delayed Treatment Due to Miscommunication

Horrible service and communication and coordination. I had first consultation in October, was advised to contact them on 1st day of next cycle for next steps. November didn’t work because I had business trip. So I contacted them on 1st day of December cycle, expecting the simulation can be done in January, so I was booked an appointment for ultrasound on 29/12. On 29/12 I came just to learn that I was supposed to have blood test from 2nd-4th day of the cycle, and for that I’d have to wait again for my January cycle. Wasting my whole December when they could have ordered me blood test for December cycle. I understand there’s christmas holiday, but considering the dates for the test I don’t see how it can interfere with the holidays. Now I’d have to wait till almost next summer for the simulation because I already have other plans in prior months. Not to mention I’ve sent them some results from my other doctors, and came to see that they had none of those results in their files. So disappointed with the communication and coordination.

GENNET Prague 1
Rating 1 on Wednesday, 31 January 2024
Horrible ordering and communication at private health center led to unnecessary stress and wasted time

Absolutely lousy ordering and communication system. On the website, they have a form for ordering an examination, to which no one answers (it’s been a month). Then you try to call them and it takes forever, so you choose the option to get back to you within 24 hours. AFTER a week, no one will hear from you anyway. So you call again and wait about 15 minutes until someone kindly picks up and orders you. However, it will no longer take your contact information either from the form or over the phone, so it will not actually send you a confirmation SMS or email. And even if you call the phone number at one branch in Prague, they are able to order you to another branch without your knowledge and they won’t even tell you. So, without a confirmation message and knowing that you made an appointment at the branch where you called, it will happen to you like me, that you then lose time, arrive at the wrong branch and where they tell you that they will wait for you at the other branch, because they called there and told them, to wait, you will therefore arrive there 15 minutes later, not to mention the absolutely horrible location of the Poříčí branch, where you can’t park at all and in the end the arrogant doctor will tell you with a smile on her face that you are unlucky. So a completely unnecessary trip, unnecessary stress, and time wasted so that the doctor could take an apparently unplanned break for a coffee even at the cost of the fact that the examination would not take the standard time (which I wouldn’t mind if it was shorter). So, in short, they have a mess in it and only the patient/client will take it. I have not yet experienced worse services/communication in another private health center. And the ordering times are also crazy, so I have to wait at least another month before I can be examined.

Map

Location

GENNET Prague 1 +420 226 226 205

Na Poříčí 1047/26, 110 00 Praha 1-Florenc, Czechia

Opening hours

Monday: 7:30 AM – 4:00 PM
Tuesday: 7:30 AM – 4:00 PM
Wednesday: 7:30 AM – 4:00 PM
Thursday: 7:30 AM – 4:00 PM
Friday: 7:30 AM – 4:00 PM
Saturday: Closed
Sunday: Closed