FertilityPort Prague

User rating: 0 ( reviews)

Location: Czech Republic Prague

Latest 5 positive reviews for FertilityPort Prague

FertilityPort Prague
Rating 5 on Wednesday, 05 June 2024

After too many unsuccessful experiences in too many IVF clinics and wasting too many years with injections, suffering with the symptoms and emotional burden, one day somehow we came across to the FertilityPort website and we wanted to give a try, at least to have a call with them. We were still doubtful whether we wanted to travel all the way from the Netherlands to Czechia for this treatment, with all the negativity that we were carrying because of the past treatments which were not meant for making someone pregnant at all. Our past treatments were not personalized, they were simply a medicine package that they give everyone no matter what their age and health condition is.
When we had our first Zoom appointment with the FertilityPort, we were surprised to talk to the doctor straightforward instead of a seller who has some training to pitch about their success rates. The doctor (Dr. Vlcek) was extremely compassionate, good listener and so intelligent with his high expertise to understand my specific medical conditions immediately. We were totally amazed and we didn’t doubt to start treatment with them. We were immediately assigned a personal assistant (dear Hana), which was a system that we have never seen in other clinics. Hana was always quick to answer any questions, reachable by phone, extremely clear with her email instructions and so patient with us. She has put so much effort to order our medications even though it was difficult to reach them in the Netherlands. She always advised alternatives and our medications were always ready during the treatment with her help. We visited the clinic only one time on the day when the embryo transfer is done. The medical facilities were the most impressive ones that we have ever witnessed. They have put so clear instructions to keep the treatment area so hygienic and during the transfer process the medical team was so much focused on what they are doing. They even didn’t let me to stand up, but wheeled me with a bed to a private resting area after the transfer where I slept 20 minutes before walking out. We already had a good feeling about the whole procedure and we weren’t wrong. We were first delighted to hear that I was pregnant and yesterday we measured the baby’s heartbeat for the first time. How can we be not thankful?
We have visited our earlier clinics for dozens of times just to have more disappointment each time and we have visited FertilityPort only one time to have this result. If we only knew, we would not waste our two years else where.
With so much gratitude!

FertilityPort Prague
Rating 5 on Friday, 17 May 2024

We had such a great experience with fertility port! Our coordinator was very responsive and easy to communicate with and the doctors were both great! We had a pretty straightforward case and had a successful transfer with them! Currently holding my 2 week old baby thanks to them 💕

FertilityPort Prague
Rating 5 on Monday, 04 March 2024
Dr. Vlček at FertilityPort Paraguay Center fulfilled our dream with positivity and warmth

The FertilityPort Paraguay Center and especially Dr. Vlček helped us achieve our big dream with his positive and warm attitude! Thank you for your great care and support.

FertilityPort Prague
Rating 5 on Thursday, 29 February 2024
Wonderful Experience at a Professional Fertility Clinic!

An excellent centre…they are good and very very very professional….a WONDERFUL clinic, truly!!!!!!!!! There are coordinators who speak multiple languages ​​so it is also easy to communicate.. we had a great time!!!!!!! And the betas were positive!!!!! Subsequently we returned (followed by Pavlina who was very kind and very precise in giving information) for a little brother or sister… with the outcome still to be seen… in any case I highly recommend the clinic!

FertilityPort Prague
Rating 5 on Tuesday, 26 September 2023
“Our peaceful experience led to becoming proud parents”

We were very at peace there. Everyone is very nice, makes an effort and makes you feel welcome.
It worked for us on the first try and we are now the proud parents of a little boy.

Thank you !!!!

4 most negative reviews for FertilityPort Prague

FertilityPort Prague
Rating 1 on Monday, 13 February 2023
Clinic refuses refund despite change in circumstances

Asked several times nicely to be refunded as I can no longer travel abroad for treatment. They’ve had 4k of my money for several years to honour and hold in place a special offer (which is no longer available to me either) and been earning interest off my money….that’s fine but sadly cannot travel as I’m now a full time carer, Covid changed a lot of things and now need to seek treatment at home even 8f it costs more, but I do need my funds back. Suddenly no reply! So disappointed as by all accounts this clinic was supposed to be wonderful ☹️

FertilityPort Prague
Rating 1 on Tuesday, 30 May 2023
Disappointed with Delayed Refund Process and Lack of Communication

Asked several times nicely to be refunded as I can no longer travel abroad for treatment. They’ve had 4k of my money for several years to honour and hold in place a special offer (which is no longer available to me either) and been earning interest off my money….that’s fine but sadly cannot travel as I’m now a full time carer, Covid changed a lot of things and now need to seek treatment at home even if it costs more, but I do need my funds back. Suddenly no reply! So disappointed as by all accounts this clinic was supposed to be wonderful ☹️
EDIT: Had a refund but it took a while and didn’t get replies sometimes which adds to the fear and stress of not seeing your money again, so their response sweeps several things under the carpet. I was going to delete my review once i had the refund and the opportunity to do so but after the response I think it gets to stay. Need to improve customer service.

FertilityPort Prague
Rating 3 on Sunday, 09 July 2023
Mixed feelings about IVF clinic experience: professional service but lack of communication.

I ve tried my luck hoping that i have choosen the Best Ivf clinic, with good price for embryo transfer instead to do it in my country where i can get compensate from my goverment. I received a very profesional service and very polite personel. Unfortunately on the 14 th day which was on 5th July i did my Blood test with very Low HCG result, but i couldn’t reach anyone from the clinic in order to advise me what to do, ti carry on the medicines or not. Until today on the 9th of July nobody contacted me unless the liaison officer Who forwarded my results to the fertility team. I am Just feel disappointed maybe am over emotional because of the hormones. I didn’t have anyone to advice me what to do next, to do the test again after 48 hrs or not. Since i was healthy what could possible when wrong. And i Just give up everything. Thank you for the experience.

FertilityPort Prague
Rating 2 on Wednesday, 09 August 2023
Unsatisfactory service and aftercare in fertility clinic, lacking empathy and upselling extras before procedure.

Not best service terrible aftercare nightmare getting refund. Not very empathic, no further testing felt very basic treatment compared to another clinic we used. Didn’t feel good get upsold extras just as am about to go in for retrieval it really shocked me. Was getting asked if i wanted to freeze embros i didn’t have enough which i told them wasn’t very reassuring as am just about to get put asleep for op. Felt let down spoke to doctor after treatment but he didn’t let me speak just told me he didn’t have time even though i’d booked in. I think staff need to be more aware what a stressful heartbreaking journey it is and be more aware of how they deal with sensitive issues. The paper work part was done very well PDF’S emailed of all info gathered that was the one part i felt they did well. Felt like they just take your money with no care for well being.

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