CREATE Fertility

User rating: 3.7 (154 reviews)

Location: United Kingdom London

Leading fertility clinic with dedicated staff and state-of-the-art facilities

Customers praise the clinic for its compassionate staff, cutting-edge technology, and successful treatment outcomes. However, some reviewers mention high costs and long wait times as drawbacks.

Why choose the CREATE Fertility?

What to watch out for at CREATE Fertility?

Latest 5 positive reviews for CREATE Fertility

CREATE Fertility
Rating 5 on Friday, 07 June 2024

Thanks to Create Fertility i just had my baby boy a month ago. It was an easy process and i believed in them.

CREATE Fertility
Rating 5 on Wednesday, 05 June 2024

My journey with Create St Pauls has been lengthened by waiting for two separate NHS operations. During this time, I have built a great relationship with my patient coordinator, Deborah, who is simply the best! Besides being quick and efficient (which takes a whole weight off your shoulders and is one less thing to worry about when booking appointments and follow-ups), Deborah has been an excellent support for me, with genuine warmth and empathy.

As for the doctors, I cannot recommend them highly enough! In times when I’ve googled information or asked what I felt were silly questions, they have always taken the time to break down the information, made me feel comfortable, never rushed me, and provided the space and time to discuss my treatment plan. I have always been met with kindness and empathy and have always felt confident and positive after each appointment.
Then there is the embryology team. Each egg collection came with a new set of nerves, but the warmth, kindness, knowledge, and energy I needed to get through it all continued through to the theatre.

Lastly, while I always felt comfortable with my treatment plan, discussing it with my fertility acupuncturist reassured me even more. He said there was nothing he would suggest changing and was very happy with the treatment plan. While I’ve always trusted the doctors at Create, it is even more reassuring to hear another professional in the field support the decisions Create has made for me.

I’m happy that I have found a clinic with which I am comfortable and confident to go through this journey. At age 42, I know that my time is just around the corner.

CREATE Fertility
Rating 5 on Monday, 03 June 2024

What a fantastic experience we have had, cant thank the staff at Create enough, the lovely Reception lady – Priti extremely stood out for us and brought such a lovely happy visit everytime.
From the greets, the scans, the Theatre all was simply perfect…. Not all about the babies the experiece Create has made was PERFECT.

CREATE Fertility
Rating 5 on Wednesday, 08 May 2024

I had a good experience at the clinic. We really appreciate Dr. Arthi who was really caring and understanding, which made us feel well taken care of.

We did have some problems in the beginning with our first project coordinator that caused a lot of delays, but luckily, we asked for a change and got Maria, who was always very quick and efficient and made the process like smooth sailing.

We would definitely go back there because of them.

CREATE Fertility
Rating 5 on Monday, 29 April 2024

Best place to do the IVF. Very supportive doctors and accessible environment

5 most negative reviews for CREATE Fertility

CREATE Fertility
Rating 1 on Tuesday, 31 January 2023
Unsatisfactory experience at private clinic, seek better options.

Private clinic delivering NHS level service. Having received way better service and treatment at my new clinic all I can say is stay away from this clinic. Find somewhere better. Waste of time & money.

PLEASE IGNORE THE CLINICS RESPONSE. THEY HAVEN’T EVEN CONTACTED ME TO ASK WHAT THE ISSUE WAS LET ALONE RESOLVE IT.

CREATE Fertility
Rating 2 on Friday, 10 March 2023
Unsatisfactory experience with admin and support services during IVF journey.

Admin and support were painful at every step of our unsuccessful journey. When requesting refunds around unsuccesful cycles they took MONTHS (in fact I am still awaiting refund a month after notifying them that I was ended the process, and have chased multiple times!) At this point I want to forget about the IVF and move on with my life but they are stopping this as they have my money! They are very quick to ask for payments way upfront, but not very good at giving the fudns back! The staff themselves are lovely and the one cycle that got to collection was all clean and great, but I didn’t have a scan that ever ran close to time and I regularly ended up waiting an hour plus to be seen. Also one cycle didn’t even get past collection (as egg wasn’t viable) and yet they still charged me for a full cycle… very dissapointing

CREATE Fertility
Rating 1 on Thursday, 09 March 2023
Create Fertility: A Nightmare Experience

Avoid at all costs. I really regret choosing create fertility. The whole process has caused nothing but stress. Constantly having to chase for appointments to be made when doctors have said a patient coordinator would be in touch. Turning up to find appointments haven’t been booked. Medication not ordered and again constantly having to chase for it to be resolved for it to arrive on the day I needed to start in the morning. Should have arrived a week in advance. Requested copies of medical notes and have never heard back. On all of these occasions I have complained and been told the practice manager Roxanne would be in touch. But I’ve never received and email or phone call. You will just be treated like a number here

CREATE Fertility
Rating 2 on Monday, 03 April 2023
Painful admin and support delay refunds, but finally received after long wait

Admin and support were painful at every step of our unsuccessful journey. When requesting refunds around unsuccesful cycles they took MONTHS (in fact I am still awaiting refund a month after notifying them that I was ended the process, and have chased multiple times!) At this point I want to forget about the IVF and move on with my life but they are stopping this as they have my money! They are very quick to ask for payments way upfront, but not very good at giving the fudns back! The staff themselves are lovely and the one cycle that got to collection was all clean and great, but I didn’t have a scan that ever ran close to time and I regularly ended up waiting an hour plus to be seen. Also one cycle didn’t even get past collection (as egg wasn’t viable) and yet they still charged me for a full cycle… very dissapointing.

Just wanted to update that I DID finally get by refund and the admin/ support lady that I worked with was very helpful. but the minute she was out of hte office, NOONE else picked up in her absence. Very pleased that I finally have a line under this journey and can move on.

CREATE Fertility
Rating 1 on Monday, 17 April 2023
Create Clinic is not worth the hassle, find another option.

Avoid avoid avoid! Since going to another clinic it’s made me realise just how bad Create were. Felt very much like just another number to them. Different doctors all the time, always running late. phone lines constantly busy. Very little support and understanding given. Miss-leading prices. IVF and infertility is hard enough, do yourself a favour and pick a different clinic!

Map

Location

CREATE Fertility +44 20 3319 9490

150 Cheapside, London EC2V 6ET, UK

Opening hours

Monday: 8:30 AM – 6:00 PM

Tuesday: 8:30 AM – 6:00 PM

Wednesday: 8:30 AM – 6:00 PM

Thursday: 8:30 AM – 6:00 PM

Friday: 8:30 AM – 6:00 PM

Saturday: Closed

Sunday: Closed