Cambridge IVF

Hi there, 🙂

I wanted to share my experience with the HyCoSy procedure I had recently. From the moment I arrived, the receptionist was so warm and welcoming, which really helped to calm my nerves. The waiting room had music playing and didn’t feel like a typical hospital setting, which was such a relief for someone like me who has severe anxiety about tests and results. By the time I was called in, I was feeling surprisingly okay.

My partner was allowed to join me in the room, which made a huge difference. He was able to sit with me and hold my hand, which I truly appreciated. I explained to the sonographer about my worries and my PTSD from a previous cancer scare, and she was incredibly compassionate and understanding. She was gentle and friendly throughout the entire procedure. The nurse and student assisting were also lovely and made me feel very supported.

I won’t lie—the pain was intense when they discovered one of my tubes was blocked, but the team kept checking in on me, making sure I was okay. Their kindness helped me get through it, both mentally and physically. One of the nurses reminded me to breathe, and it genuinely made a difference. Thanks to their care and support, I was able to get through a challenging moment. I now have both tubes working, and we are hopeful that this may have been the turning point we needed to help us conceive naturally. We are holding onto that hope with gratitude for the wonderful team that got us through it.

I just want to say a huge thank you to all of you. This is such a tough journey for my partner and me, and your kindness and understanding made all the difference. You were so informative and provided us with great advice.

A special thanks to the receptionist who wished me a happy birthday as we were leaving. She remembered after I mentioned my date of birth when I checked in. Little things like that really do make a difference and mean so much. It was honestly the best birthday present I could have asked for—a moment of genuine kindness and the hope that our dreams of having a little bundle of joy of our own might come true naturally. We left feeling uplifted and optimistic, and for that, we are truly grateful.

Thank you all again from the bottom of our hearts.

Take care,

Amy and Dave x

Under gone two round of IVF and never had any eggs collected. Was then told I need lower dose stims due to low AMH levels but Cambridge refuse to change thier drug protocol despite me paying privately and spending £8k and only willing to refund £750 out of the £8k spent. They treat you like a statistic rather than a human and only care about the money not the person. The pry on peoples desperation at a vulnerable stage of thier lives. Please save yourself the heartache and go with a different company that are willing to tailor their approach to help you achieve your goal if need be.

Told it’s a 10 day wait for results. Which is a joke considering it has to get analysed immediately. Day 10 comes and nothing… so chased and just told to wait another day. Waited 2 days and still nothing… so chased again and told it has been ‘authorised’ but it’s now another week wait for it to get sent to the gp. Why does it take a whole week to email some results to the gp?! Can’t get the urgent referral I need without these results. Wasting so much precious time which is not a luxury when dealing with infertility. Absolute joke.

Had private fertility testing, and then a round of IVF on the NHS at Cambridge following our infertility diagnosis. First round was successful. Amazing that they include services like embryo glue and the embryo scope where others try to profit from this also. Great level of communication and care from first to last appointment, such kind staff would highly recommend.

As I’m sat here extremely grateful to be holding my newborn, I now feel it is appropriate to share my experience with Cambridge IVF. My husband and I had been trying for a baby with no luck, therefore we reached out to Cambridge IVF and started all the relevant tests. We completed all the standard checks and they all came back ok, the consultant recommended a hyCosy for myself to rule out blocked fallopian tubes to determine if we needed IVF. My first appointment was cancelled due to NHS strikes which baffled me as we were paying private. The second appointment came round and i emailed the clinic to confirm the time of my appointment (I thought it was at 2pm) they emailed me back saying it was at 10am which I knew wasn’t right as I knew it was an afternoon appointment. I then got a phone call 10 mins later saying it was cancelled due to staff shortages. It seemed a little suspicious and I feel like I was never booked in. I had already paid the £400+ months prior to this for the appointment and therefore complained to the clinic because it had been cancelled twice and they had happily taken my money. They managed to miraculously find me an appointment that day.

The consultant proceeded to inject the dye and tell me that she couldn’t get it to go into the fallopian tubes but she was 99% sure my uterus was having a spasm and she would try again. She tried again and the same thing happens. She then tells me she’s ran out of dye so can’t do it again.

I asked her what next and she said it’s either your uterus having a spasm and you’re fine or it’s blocked and you need IVF. Confused by this I asked her again are they blocked? She said I don’t know for sure but I would suggest you have IVF. Once again I said to her it’s ok if they are blocked but I just want to know. And once again she replied I can’t tell you for sure.

My argument is IVF is a massive thing both financially and emotionally, if I don’t need it I don’t want to put myself through it. In addition, why let someone pay £400* for a test where you can’t give them an answer. I left the clinic confused and called them back and asked to speak to someone else who also said they can’t 100% tell me so to just “go for IVF”.

Totally confused and unsure what to do, I proceeded to start the process and 2 months later we luckily fell pregnant with our miracle baby without the need for IVF. Which clearly shows you my tubes aren’t blocked

Cambridge IVF will happily take money from you and not give you an answer. They will happily suggest IVF like it’s nothing but clearly this is because they gain financially from it. The amount of stress they put us through is unbelievable. I just thank my lucky starts every day for our beautiful baby.

I would not recommend at all.

Receptionists and nurses are great but not the doctor, she kept cancelling and rescheduled our appointment again and again and does not accept talking through phones nor in-person when their website doesn’t let us login probably, I still haven’t seen the doctor after 4 months of waiting..

Different infornation given by different consultants depending on who you get. Basic administrative tasks were incorrect multiple times- causing me unnecessary stress and upset so many times from sending the wrong patient infornation, not having my notes in front of them at consultations, feeling like a number and not a patient, hard to get any counselling even though included in the cost, communication is really poor – but great when they want the money from you. So disappointed and personally would not recommend. The whole process is hugely emotional, upsetting, difficukt and made worse by basic admin errors and consultants either being insensitive or not having the knowledge I’d expect about my circumstances (procedures, tests taken). There isn’t the care or compassion there really either sadly. Wrote a formal complaint and the response was insensitive and upsetting.

If I could of given no stars I would. From the beginning the communication was terrible, no one got back to us and we had to chase up to get appointments. We had an appointment and started meds, we was one week in taking meds and the nurse decided to weigh me mid cycle which I’ve never heard of considering we have done 3 rounds with another clinic,to be sent away told me I was too overweight to continue having used 1k of meds we have to pay for that and round has been cancelled
I was weighed 6 months previous height check and weight correct. My weight was correct at home when I started treatment but the medication does make me fluctuate, I was 2 pound over the weight. Egg collection I would of been the right weight. My height varied on both weigh ins which I questioned! We have written a complaint which they have 30 working days to reply and we have no reply, nothing, not even a phone call to see if we are OK. Tells you everything so now we are taking this further. ivf is a very hard journey, very emotional rollercoaster which gets harder and harder everytime.lost faith 💔
We now have meds in our fridge and on the side and they hold all of our 11k of money

Absolutely brilliant clinic. Could not fault their professionalism and care. The team were very personable and sensitive. We have had a couple of attempts and finally succeeded. Made our dreams come true so for that we are eternally grateful.

We couldn’t have wished for more. Communication was phenomenal. Every member of the team was compassionate and very clear. All our questions and queries were answered really quickly. Five star service.

Empathetic, compassionate, courteous and patient centered. Thank you!